Symbol of the Government of Canada
Government of Ontario
Skip to content | Skip to institutional links

Common menu bar links

 

Institutional links

Exporting - Preparing for World Markets Info-Guide

Last Verified: 2010-02-26

TABLE OF CONTENTS

  1. Thinking About Exporting
  2. Helping Exporters Get Started
  3. Export Guides and Tools
  4. Market Research - Picking Your Target Market
  5. Export Training
  6. Regulations
  7. Export Financing
  8. Sources of Export Assistance

1. Thinking about Exporting?

Exporting presents opportunities and challenges. The global marketplace presents a great opportunity for Canadian entrepreneurs who wish to look beyond their domestic sales and begin promoting and selling their products and services internationally. The challenges involved can be overcome with proper preparation and planning.

For regulatory or legal questions, it may be useful to contact a lawyer that deals with business regulations through the Law Society of Upper Canada's Lawyer Referral Service.

For further information:
call 1-800-268-8326
visit the website: Law Society of Upper Canada's Lawyer Referral Service

Although this is not an exhaustive list, businesses preparing to export often take the following considerations into account:

  • Is my firm prepared to devote the time and resources necessary to break into foreign markets?
  • Does my business have the production capacity for new markets?
  • Do I have sufficient cash flow to support export market demands?
  • Is my product or service ready for international markets or are there modifications required to meet the needs of interested foreign customers?
  • Where is the best place in the world to sell my product or service and why?
  • Should my business look at hiring export professionals (e.g. export management companies, overseas agents, foreign distributors and freight forwarders)?
  • Is exporting consistent with other company objectives?
  • Can my goods and/or services be easily distributed abroad?
  • Is my product and/or service cost competitive?
  • Is my firm capable of conducting business in the appropriate language/time zone?

2. Helping Exporters Get Started

Canada Business

Canada Business provides information and tools for new and experienced exporters, with access to multiple sources of export-related information.

For further information:
visit the website: Canada Business - Starting to export

CBO Regional Access Sites

CBO Regional Access Sites can assist in finding comprehensive export information, as well as provide access to computers connected to the Internet to help conduct additional research.

For further information:
visit our Regional Access Program Locations page

Foreign Affairs and International Trade Canada's Enquiries Services

Through the Enquiries Service of Foreign Affairs and International Trade Canada, callers can request general information and publications on trade, foreign policy and consular services.

For further information:
please call 613-944-4000 or 1-800-267-8376
visit the web site: Foreign Affairs and International Trade Canada

Linking In to Global Value Chains: A Guide for Small and Medium-Sized Enterprises 

The Trade Commissioner Service of Foreign Affairs and International Trade Canada has written a guide on the possibilities that global value chains offer to Canadian small and medium sized enterprises. It sets out how this strategy could greatly improve their competitiveness, profitability and long term sustainability.

For further information: 
visit the web site: Linking In to Global Value Chains 

Export Market Access

Export Market Access: A Global Expansion Program (EMA) is designed to assist small to medium size organizations (SMEs) to access and expand their growth in new foreign markets that are beyond the U.S.

This support program offers financial assistance with the following:

  • Direct Contacts
  • Marketing Tools
  • Market Research
  • Foreign Bidding Projects

For further information:
visit the website: Ontario Chamber of Commerce - Export Market Access

3. Export Guides and Tools

Step-by-Step Guide to Exporting

The Step-by-Step Guide to Exporting is designed to give you an understanding of the exporting process and to provide you with solid and practical information on how to assess your export capabilities. It also steers you through the process of planning and executing your first exporting venture and is available online.

For further information:
visit the web site: Step-by-Step Guide to Exporting

Getting Ready To Export

Getting Ready To Export has been designed to introduce Ontario firms to the fundamentals of export success and the resources available to those firms entering foreign markets. It is available online.

For further information:
visit the web site: Getting Ready To Export

CanadExport

CanadExport is Canada's official source of news and advice on trade, export and investment opportunities around the world, for entrepreneurs who want to compete, partner and prosper in the global marketplace. All interested exporters and business-oriented people can subscribe.

For further information:
please call 613-996-2225
visit the web site: CanadExport

Diagnostic Tools

The first step in the decision to export your product or service is to assess your ability to export. There are several online diagnostic tools available to "new to exporting" businesses that help determine export readiness:

Export Diagnostic

Test your export readiness with this online tool and get feedback on priority activities to address before you expand to export market.

For further information:
visit the web site: Export Diagnostic

EXPORT Able?

This tool, developed by Export Development Canada (EDC), helps gauge a level of export readiness and addresses many questions or concerns regarding a potential decision to export.

For further information:
please call 1-866-283-2957
visit the web site: EXPORT Able? - EDC

4. Market Research - Picking Your Target Market

Effective market research is an essential aspect of the process of export business planning. It is vitally important that businesses obtain accurate, specific and thorough information about the markets and customers they wish to target in order to develop an effective marketing plan and lay the groundwork necessary for financial success.

Exporters should assess their target market by seeking information on that country's business practices and customs, and by collecting statistical data on trade activities involving their product/service in the selected country. Information on the chosen market's infrastructure, economic situation, political environment and credit standing are important. Exporters want to ensure that their goods successfully get to the market and that the risks associated with payment are identified and minimized.

Demographic data such as size of country, size and distribution of population, average income, attitude of consumers towards foreign products or services are as important in international research as they are in domestic market research. What is the sales potential of an exporter's product or service? Who are the domestic competitors? The foreign? What trends are emerging vis-à-vis a particular product or service's sales volume, acceptance, value?

Once these issues have been addressed, it is also important to focus on the information accumulated, which will aid in making informed decisions regarding pricing and the promotion and/or selling of the product or service in question.

For further information:
see the documents:
International markets
Guide to Market Research and Analysis
Marketing basics

Canadian stakeholders in the export sector have identified a number of emerging markets that include, among others, the following; Brazil, Russia, India, China, Mexico, Vietnam, Chile, and South Africa.

In addition to the general export information resources listed further along in this section here is a non-exhaustive list of links to resources specifically on these eight countries:

Following your decision to proceed in exporting your products or services, you need to identify potential export markets. Research on the most promising countries includes, but is not limited to:

  • demographics;
  • economic profiles;
  • geography;
  • political and legal aspects;
  • trade practices and customs;
  • literacy rates;
  • culture and consumer patterns;
  • attitudes toward foreign businesses;
  • climate/weather conditions;
  • transportation and communication systems;
  • risk assessment;
  • currency/inflation rates;
  • intellectual property protection.

Trade and Investment

Industry Canada, which is the largest business information web site in Canada, provides a single point of entry to programs and services. Within this web site, Canadian businesses have access to a vast array of management resources, perspectives and data that can help them further develop and expand their markets, create alliances and find new clients. The Trade and Investment section contains useful resources for the exporter.

For further information:
visit the web site: Trade and Investment

Foreign Affairs and International Trade Canada (FAITC)

Foreign Affairs and International Trade Canada (FAITC) web site offers valuable information on countries and regions to exporters.

For further information:
visit the web site: Overview of Services (FAITC)

Business Women in International Trade

The Business Women in International Trade web site is a gateway to a wealth of information on preparing for and succeeding in the export marketplace.

For further information:
visit the web site: Businesswomen in International Trade

Country Insights

Country Insights provides free access to invaluable information on the countries and cultures of the world.

For further information:
visit the web site: Country Insights

Cultural Profiles Project

Citizenship and Immigration Canada's Cultural Profiles Project provides an overview of life and customs in the profiled country.

For further information:
visit the web site: Cultural Profiles Project

EDC Country Information

EDC's Country Information monitors political and economic developments in a variety of countries around the world.

For further information:
visit the web site: Country Information

Canadian Company Capabilities

Canadian Company Capabilities is an online database which profiles thousands of Canadian companies. It offers free registration and company information is available globally. This database contains vital company information that can be searched to locate Canadian suppliers and distribution channels, to determine competition, to form partnerships and to uncover export opportunities.

For further information:
visit the web site: Canadian Company Capabilities

Agri-Food Trade Service

Exporters of food products may wish to visit the Agri-Food Trade Service (ATS) online. This service provides access to international trade and market information for Canadian agri-food exporters.

For further information:
visit the web site: Agri-Food Trade Service (ATS)
see the document Agri-Food Trade Service

Programs and Services by Industrial Sector

Industry Canada's Programs and Services by Industrial Sector provides in-depth, industry-specific analysis, statistics, contacts, news, events, financing and regulatory information for Canadian business.

For further information:
visit the web site: Programs and Services - By Industrial Sector

Trade Data and Statistics

Statistics Canada collects and distributes a wide range of statistical information on exporting based on Canada Border Services Agency (CBSA) data. Statistics Canada maintains detailed trade data for anyone whose business depends on importing or exporting (costs are applicable).

For further information:
visit the web sites: Statistics Canada 
see the document Trade Data and Statistics

Trade Data Online

Trade Data Online provides detailed information on Canadian and U.S. imports, exports and trade balances in terms of dollars or percentages. It targets over 200 countries. The data is obtained from Statistics Canada and the U.S. Census Bureau.

For further information:
visit the web site: Trade Data Online

CIA World Factbook

CIA World Factbook web site, prepared by the Central Intelligence Agency (CIA), provides basic intelligence on countries and issues. Country profiles highlight the country's background, geography, people, government, economy, communications, transportation, military and transnational issues.

For further information:
visit the web site: CIA World Factbook

Export Market Access (EMA)

Export Market Access: A Global Expansion Program (EMA) is designed to assist small to medium size organizations (SMEs) to access and expand their growth in new foreign markets that are beyond the U.S.

This support program offers financial assistance with the following:

  • Direct Contacts
  • Marketing Tools
  • Market Research
  • Foreign Bidding Projects

For further information:
visit the website: Ontario Chamber of Commerce - Export Market Access

5. Export Training

The Forum for International Trade Training (FITT)

The Forum for International Trade Training (FITT) provides interested exporters with the training and skills necessary to compete in international markets:

  • FITTskills is a comprehensive package of courses consisting of eight individual modules focusing on the day-to-day mechanics of international business, including entrepreneurship, marketing, finance, logistics, market entry and distribution, research, legal aspects and trade management. This program is available online or in classrooms at institutions across Canada.
  • Going Global Workshop Series This FITT workshop series is designed to help you make that crucial exporting decision and get you off to a good start on your journey towards foreign markets. The three-hour workshops in the series include: Introduction to International Trade, Introduction to Market Research, Introduction to International Marketing, Introduction to International Finance, Introduction to International Trade Logistics & Distribution.
  • Specialized Learning Programs provide international trade training, individually tailored to meet the unique requirements of a business or organization. Learning objectives are defined with the client, based upon a careful needs analysis. Training can be delivered on or off-site through practical exercises and scenarios, presentations, workshops, or any mixture of approaches that best suit the learning style of the organization.
  • Certified International Trade Professional (C.I.T.P.): FITT is the only organization in Canada to award the C.I.T.P. designation - the Canadian credential of excellence in international trade. As a C.I.T.P. you have met rigorous requirements in education, training and experience. You have made a commitment to adhere to the Standards of Ethical Conduct, and today, across Canada C.I.T.P.s are bringing a new level of accountability and increased recognition to the profession of international business and trade.

For further information:
visit these web sites:
Forum for International Trade Training - FITT Inc.
FITTskills: Where can I take a global business course?

International Trade Branch (Ontario Exports)

ExportUSA

ExportUSA is a group of programs that can assist exporters in developing or expanding their access to the U.S. market by giving them first-hand exposure to target markets.

  • New Exporters to Border States Program (NEBS), focuses on export education. It introduces companies to the essentials of exporting and provides practical export information and first-hand exposure to markets in the United States.
  • Exporters to the United States program (EXTUS) is a program similar to NEBS that serves Canadian companies already exporting to the U.S. border states. EXTUS focuses on expanding the markets of successful Canadian exporters to other regions of the United States.
  • Reverse NEBS program serves Canadian companies not yet exporting to the United States by providing informative seminars in Canada on the essentials of exporting.

For further information:
visit the web site: Export USA Calendar
see the documents
ExportUSA
New Exporters to Border States Program for Ontario (NEBS)

Seminars and Workshops

Seminars and Workshops are regional events that feature a half day program of workshops, roundtable discussions and networking sessions focused on export topics of interest to local small and medium-sized companies. General export seminar topics covered are: Export Financing, E-Commerce, E-Business, Internet Exposure Benefits, and Managing Export Growth.

For additional information:
please call 1-877-468-7233
see the document Export Seminars and Workshops

Note: Many community colleges and some boards of education offer courses in international marketing and import/export methods. Several universities operate Centres for International Business Studies or international business oriented MBA programs. Industry and trade associations also offer various seminars on trade. You may wish to visit the Association of Universities and Colleges of Canada (AUCC) to search through a comprehensive list of international programs offered by some Canadian universities and colleges.

For further information:
visit the web site: Association of Universities and Colleges of Canada (AUCC)

6. Regulations

Exporting Goods from Canada

There are various regulations that apply to exporting Canadian goods to other regions of the world. The Canada Border Services Agency's (CBSA) publication Exporting Goods from Canada provides an overview of the rules involved in exporting a product. This publication is available on the Internet.

For further information:
visit the web site: Exporting Goods from Canada, a Handy Customs Guide for Exporters (BSF5081)

Business Number - Importer/Exporter Account Number

All Canadian individuals or businesses exporting on a commercial basis must obtain a Business Number in order to account for their goods.

For further information:
visit the web site: Registering Your Business
see the document Import-Export Account of the Business Number

Border Information Service

Border Information Service is a computerized, 24-hour telephone service that provides information on various customs topics such as personal and commercial importations and exportations, travellers' exemptions, currency exchange rates, commercial as well as personal postal information, and trade agreements. Border Information Service is available free of charge throughout Canada by phone.

For further information:
please call 1-800-461-9999 (across Canada)
visit the web site: Border Information Service

Customs Client Services

The Customs Client Services provide a wide variety of trade and customs related information that businesses and the traveling public may find useful. If you require personal assistance, contact the Customs Client Services Office closest to you. A listing of these offices is available from your local CBSC.

For further information:
visit the web site: Customs offices

Reporting Exports

Exporters must report to CBSA, commercial shipments valued at more than $2,000 (CDN) exported to a country other than the United States, as well as any goods being shipped through the United States to another country.

Canadian Automated Export Declaration (CAED) is a software application that has been jointly developed by CRA and Statistics Canada. The CAED is available free of charge and has been designed to offer flexibility and convenience, to streamline the export reporting process by automating the preparation of CBSA's B13A Export Declaration. It provides exporters or their agents the ability to transmit completed Export Declarations directly to the Federal Government of Canada via the Internet. For more information on the CAED, please visit the Export Registration/CAED Canadian Automated Export Declaration page on the Statistics Canada web site. Exporters who do not use the CAED must report their exports by completing form B13A Export Declaration.

For further information on reporting exports contact your nearest CBSA Trade Administration Services Office (listed in the document Customs Office - Supplement).

For further information:
visit the web sites:
Export Registration/CAED Canadian Automated Export Declaration
Exporters
B13A Export Declaration
Summary Reporting
G7 EDI Export Reporting
Directory of CBSA Offices
Canada Border Services Agency Sessions and Seminars

Exports of Prohibited and Controlled Goods

Some government departments prohibit certain goods from entering or leaving Canada. Certain other goods are controlled, meaning that permits, certificates, labelling or authorizations from a federal department are needed before CBSA will release the goods. Exporters must submit a permit or certificate when shipping controlled, regulated or prohibited goods.

For further information:
please call 1-800-461-9999
visit the web sites:
Customs D Memoranda
Importers - Requirements of Other Government Departments
Exporters - Requirements of Other Government Departments
CBSA Directory of Acts and Regulations of other Government Departments and Agencies
Postal Program - Prohibited and controlled goods

Export Permits

Export Permits are required when the export destination is a country on the Area Control List or when the goods are on the Export Control List. The Export and Import Controls Bureau of International Trade Canada (ITCan) provides assistance to exporters in determining if export permits are required and publishes brochures and Notices to Exporters that are available free on request.

For further information:
visit the web sites:
Area Control List
Export Control List
Export and Import Controls Bureau
see the document Laws, regulations and permits

Standards Council of Canada

The Standards Council of Canada offers businesses and industries a number of specialized standards and standards-related information products online such as:

  • Export Alert!, the only automated electronic mail (E-mail) notification service which provides advance warning when foreign regulators change the requirements that apply to your product.
  • RegWatch, a database of standards referenced in federal legislation;
  • Standards Alert! an E-mail notification service on new and revised Canadian and international standards.

Please visit SCC's web site to subscribe to Export Alert!.

Please visit SCC's web site for more information on RegWatch.

Please visit the Standards Council's web site to subscribe to Standards Alert!.

Identifying Tariff and Non-Tariff Barriers

Also, exporters need to identify tariff and non-tariff barriers to the introduction of their product or service in a foreign market. Are there restrictions in the form of taxes, import duties or quotas? Are there trade agreements which favour the goods and services of one country over another?

Foreign Affairs and International Trade Canada (FAITC) through its Multilateral Market Access Division (TMA) provides information to Canadian exporters such as:

  • Tariffs, taxes, rules of origin and some entry procedures for Canadian goods being exported to foreign countries; and
  • Labelling information on U.S. Food Product such as counselling on FDA/USDA food product labelling for the United States (FDA = Food Drug Administration; USDA = U.S. Department of Agriculture).

For further information:
visit the web sites:
Trade Negotiations and Agreements (TNA)
Multilateral Market Access (TMA)

Exporting Cultural Property

The Cultural Property Export and Import Act ensures the preservation of important objects related to Canadian heritage by establishing export restrictions for certain categories of objects of historical, scientific and cultural significance. The Canadian Cultural Property Export Control List identifies the categories of cultural property for which a permit is required before the object can be exported. The Cultural Property Export Regulations states that anyone exporting cultural property falling within one of the identified categories of the list will require an export permit.

For further information:
visit the web site: Canadian Heritage - Exporting Cultural Property from Canada

Authentication and Certification of Documents

Canada: Authentication of Documents

Foreign Affairs and International Trade (FAITC) authenticates or certifies signatures on various Canadian documents for use abroad (for example, birth, marriage, death certificates, school diplomas, powers of attorney, contracts, affidavits and government documents such as patents and trademark registrations).

As a starting point, please contact the Authentication and Service Division, Documents Section of Foreign Affairs and International Trade (FAITC)

For further information:
please call 1-800-267-8376
visit the web site: Authentication of Documents - (FAITC)

Ontario: Official Documents Services (ODS)

Official Documents Services (ODS) of the Ministry of Government and Consumer Services formally authenticates legalized documents requested by foreign consulates and embassies. If you are doing business or travelling abroad, you may be required to provide proof of authentication for official documents issued in Ontario. ODS authenticates documents notarized or commissioned in Ontario by verifying the signature and seal of the notary, or the signature and stamp of the commissioner of the document.

For further information:
please call 416-325-8416
visit the web site: Official Documents Services (ODS)

Other: Canadian Chamber of Commerce - Certification of Documents

Many health-related, food and beverage products will require additional documentation in the form of a certificate, obtained from the Canadian Chamber of Commerce for a small fee. Some examples of documents processed are: Certificate of Hygiene and Certificate of Inspection.

Note: a Certificate of Free Sale (CFS) - also known as a Certificate of Free Trade (CFT) - is not an official, government issued document. This document attests to the fact that the product being exported is legally available for sale in Canada and conforms to all applicable Canadian regulations and standards. It can generally be obtained from a public notary or industry association. The completed certificate may also need to be authenticated by an appropriate foreign agency in Canada, e.g. embassy or consulate of the country to which the export is destined to be delivered. It may be that one of the other official classes of documents issued by a Canadian government agency would prove an equivalent acceptable to the requesting foreign authority. The services of an export broker, experienced in the target market, would also be invaluable.

For further information:
please call 613-238-4000
visit the web site: Canadian Chamber of Commerce - Certification of documents

7. Export Financing

Export Development Canada (EDC)

Export Development Canada (EDC) offers a range of risk reduction financial products and services, to small exporters interested in export receivables insurance and export financing support. EDC also provides services to any exporter, of any size, operating in any sector of the economy (including the service sector) and generally looks for at least 50% Canadian content. Exporters interested in EDC programs and services may call toll-free from wherever the call is being made in Canada, from Monday to Friday during regular business hours.

For further information:
please call toll-free 1-866-283-2957
visit the web sites:
Export Development Canada (EDC)
Export Development Canada Online Services
Accounts Receivable Insurance
Working Capital Solutions 
see the document: Export Guarantee Program

EXPORT Finance Guide

EDC has developed a guide to help exporters understand and access export-related financing services online. This tool will help you determine what kind of financing you need, and where to find it.

For further information:
visit the web site: EXPORT Finance Guide

Export Express Credit

The program provides unsecured loans of up to $50 000 with flexible repayment terms of up to two years.

For further information:
visit the web site: Export Express Credit
see the document: EXPORTExpressCredit

Single Buyer Insurance

Single Buyer Insurance can be used to cover an unlimited number of sales, to the same customer for six months, on contracts worth up to USD 250,000.

For further information:
visit the web sites:
Single Buyer Insurance
Application for Single Buyer

Export Guarantee Program

The Export Guarantee Program helps to access additional financing to support export-related activities and/or foreign investments.

For further information:
visit the web sites:
Export Guarantee Program
Application for Export Guarantee Program

Canadian Commercial Corporation (CCC)

The CCC is an export sales agency of the Government of Canada which brings buyers and Canadian exporters together through contracts built on the best possible terms and conditions.

For further information:
visit the web site: Canadian Commercial Corporation (CCC)

Export Market Access

Export Market Access: A Global Expansion Program (EMA) is designed to assist small to medium size organizations (SMEs) to access and expand their growth in new foreign markets that are beyond the U.S.

This support program offers financial assistance with the following:

  • Direct Contacts
  • Marketing Tools
  • Market Research
  • Foreign Bidding Projects

For further information:
visit the website: Ontario Chamber of Commerce - Export Market Access

8. Sources of Export Assistance

Canada-Ontario Export Forum (COEF)

The Canada-Ontario Export Forum (COEF) is your first stop en route to the information, counselling, market intelligence, financial assistance and on the ground support you need to make your export venture a successful one.

For further information:
see the document Canada-Ontario Export Forum (COEF)

International Trade Branch (Ontario Exports)

International Trade Branch (Ontario Exports), the lead trade agency of the Ontario Government, can assist Ontario firms to become new exporters or expand into new markets.

For further information:
visit the web site: International Trade Branch (ITB)

Ontario Ministry of Agriculture, Food and Rural Affairs (OMAFRA)

The Export Marketing Unit of the OMAFRA offers a number of services to new and experienced exporters of food, beverage and agricultural products. These services include counselling, seminars, outgoing and incoming missions, international trade shows, sourcing and market intelligence. The Ministry of Agriculture, Food and Rural Affairs web site contains a lot of information on food safety, including information on the Food Safety and Quality Act.

For further information:
please call 1-888-466-2372
visit the web site: Ontario Ministry of Agriculture, Food and Rural Affairs (OMAFRA)

The Ontario Ministry of Agriculture, Food and Rural Affairs (OMAFRA) administer the PROFIT Food Export Seminar, a two-day seminar that addresses the basics of exporting to the U.S. market.

For further information:
visit the web site: Export Services
see the document PROFIT Seminar for the Program to Raise Ontario Foods International Trade

Export Controls On-Line (EXCOL)

Export Controls On-Line (EXCOL) is a user friendly web-based application where exporters are able to submit applications for export permits and certificates, as well as request amendments. EXCOL also offers the functionality to submit online, quarterly utilization reports for military goods, as well as the ability to print selected permits in your office.

For further information:
visit the web site: Export Controls Online (EXCOL)

Foreign Exchange Facility Guarantee (FXG)

EDC's Foreign Exchange Facility Guarantee (FXG) helps free up working capital for Canadian companies that purchase forward contracts from their financial institutions, enabling them to lock in the exchange rates as protection against foreign currency fluctuations.

For further information:
visit the web sites:
Foreign Exchange Facility Guarantee
Application, Indemnity and Consent - Foreign Exchange Facility Guarantee (FXG)

Security Compliance Loan

Canadian companies may need to enhance their security programs in order to meet the requirements of the Customs-Trade Partnership against Terrorism (C-TPAT). EDC's Security Compliance Loan helps Canadian companies to finance the upgrades required to meet security standards, and helps them qualify to become C-TPAT-compliant. Security enhancements to property, personnel and procedures may be required.

For further information:
visit the web site: Security Compliance Loan

Non-governmental Trade Organizations

There are many trade organizations that have a strong export focus. Many of these organizations offer seminars and export information on foreign markets:

The main branches of Canadian Chartered Banks have Trade Finance Sections that will provide you with information and advice on their export services. Your local library can also be a valuable resource when doing your market research.

Related Reading

Need more information?

Click: Canada Business
Call: The Business Info Line, a collaboration between ServiceOntario and Industry Canada, at 1-888-745-8888
Visit: Find a Community Partner Location near you

DISCLAIMERS

Information contained in this document is of a general nature only and is not intended to constitute advice for any specific situation. Users concerned about the reliability of the information should consult directly with the source, or seek legal counsel.

Some of the organizations listed above are not subject to the federal Official Languages Act or the French Language Services Act of Ontario. Their services may not be available in both official languages.

Date Modified: 2009-11-27

Top of Page
Important Notices