How to start a seniors' care business in Ontario

Table of contents

Introduction
Getting started
Regulations
Taxation
Financing
Other resources

Introduction

Seniors are one of the fastest growing population groups in Canada and the demand for senior care services is rising.

Examples of services that may be provided to seniors are:

  • Meal preparation
  • Assisted daily living (such as ambulatory care or bathing)
  • Laundry
  • Entertainment

The most common types of personal care facilities for seniors include:

  • Retirement homes
    Privately owned accommodations for seniors who are able to manage and pay for their own care. Retirement home clients generally need minimal support with daily living activities.

  • Supportive housing
    Designed for people who need minimal to moderate care, for example housekeeping or personal care, to live independently.

  • Long-term care homes
    Designed for people who require the availability of 24-hour nursing care and supervision in a secure setting.

Getting started

When you start a business there are several things to consider before you can sell your product or service. Most businesses in Ontario need to complete a minimum of three basic steps:

  • Find out what licences and regulations apply to your type of business
  • Choose a business structure and register or incorporate your business
  • Determine if you will need to collect and remit HST

Our business start-up guide will give you more information on these steps and other basic requirements for starting a business in Ontario.

Read online:
Starting a Business

Regulations

Your business may need licences and permits from the federal, provincial and municipal levels of government.

In addition to the information you will find in this guide, you can use the Canada Business Permits and Licenses Search, powered by BizPaL, to find licences and regulations that may affect your business. You can also contact us to speak to someone about starting your business.

Contact us:
1-888-576-4444
Permits and licences search

Licences, permits and regulations that apply to starting a senior care facility include:

Retirement home registration

In Ontario, you must register your seniors' personal care business with the Retirement Homes Regulatory Authority (RHRA), and make sure that you comply with their rules and requirements.

Contact the Retirement Homes Regulatory Authority:
1-855-275-7472 (ASK-RHRA)
Retirement homes - licensing

Health inspections

Your business will be inspected annually to ensure that you are following the standards for senior services in Ontario. Find out more about the Long-term Care Home Quality Inspection Program (LQIP) from the Ontario Ministry of Health and Long-term Care.

Contact ServiceOntario:
1-866-532-3161
LQIP

Landlord and tenant rights

Ensure that you are aware of your rights and responsibilities as a landlord, including rent increase guidelines.

Contact the Ontario Ministry of Housing:
416-585-7041
Ontario Ministry of Housing

Personal information protection

If you gather personal information from your clients, make sure that you are following the rules of collection, use and disclosure of personal information in Canada:

Contact the Office of the Privacy Commissioner of Canada:
1-800-282-1376
A Guide for Businesses and Organizations Your Privacy Responsibilities

Health information protection

In Ontario, when you gather health information from your residents and clients, make sure that you follow the rules of collection, use and disclosure of that information.

Contact the Information and Privacy Commissioner of Ontario:
1-800-387-0073 (within Ontario)
A Guide to the Personal Health Information Protection Act

Legal questions

If you have legal questions, contact a lawyer who deals with business regulations. The Law Society of Upper Canada's Law Society Referral Service may be able to assist you in finding a lawyer or paralegal, based on your needs.

Use online:
Law Society Referral Service

Taxation

Depending on your location and the type of products or services being offered, federal, provincial and/or municipal business taxes may apply.

Read online:
Taxation guide

If you sell goods and services in Ontario, you may need a business number to collect and remit the Harmonized Sales Tax (HST). Most businesses that make less than $30,000 in any 12 month period are not required to charge HST; however, you can register voluntarily and claim input tax credits. Speak with the Canada Revenue Agency (CRA) for more information.

Contact CRA:
1-800-959-5525
Canada Revenue Agency

Financing

Canada Business can help you find government financing options for your business. There are programs that apply to businesses across Canada, and others that apply only to businesses in Ontario. Use the Canada Business financing search tool or browse by type of financing.

Search online:
Canada Business: Government grants and financing

Other resources

Managing

From day-to-day operations to long-term planning, learn how to manage your business efficiently.

Associations

If you are interested in finding an association, use our secondary market research service request and have us search for one based on your needs.

Industry specific information

You can also find books, magazines and other relevant print material at business service organizations in your community. To locate a Canada Business Ontario (CBO) community partner, contact us at 1-888-576-4444.