E-Business and Selling to Customers Outside of Ontario

When you sell products or services over the internet, your customers can be found anywhere in the world. You may need to be aware of local regulations and collect taxes for the jurisdiction where they are located. If you are sending goods or services to another country, you will also need to be aware of exporting regulations.

Read online:
Exporting to World Markets Info-Guide

Other regulations that can apply to your e-business include business name registration, consumer protection, advertising rules, import/exporting, product safety and labelling, inter-provincial or international trade treaties, and intellectual property rights.

To ensure that you know the requirements for selling to non-Ontario customers, contact the appropriate tax authorities for the province, territory or country where they are located.

Selling to Customers Located in Canada

For more information on requirements, registrations, licences and sale taxes for selling to customers across Canada, you can contact the individual centres of the Canada Business Network located in each province and territory. 

Canada Business Network TTY: 1-800-457-8466 for the Deaf or hard of hearing (8:30 a.m. to 5:00 p.m., Eastern Time)

Alberta

The Business Link
Toll Free: 1-800-272-9675

Edmonton
Telephone: 780-422-7722
Hours (Mountain Time): Monday to Friday, 8:30 a.m. to 4:30 p.m.

Calgary
Telephone: 403-221-7800
Hours (Mountain Time): Monday to Friday, 8:30 a.m. to 4:30 p.m. (closed weekends and statutory holidays)

British Columbia

Small Business BC
Toll Free: 1-800-667-2272

Vancouver
Telephone: 604-775-5525
Hours (Pacific Time): 9:00 a.m. to 5:00 p.m., Monday to Wednesday and Fridays
10:00 a.m. to 5:00 p.m. Thursdays

Manitoba

Canada/Manitoba Business Service Centre
Toll Free: 1-800-665-2019

Winnipeg
Telephone: 204-984-2272
Hours (Central Time): 8:00 a.m. to 4:30 p.m. Monday to Friday

New Brunswick

Canada Business – New Brunswick

Fredericton
Telephone: 506-444-6140
Hours (Atlantic Time): 8:30 a.m. to 4:30 p.m., Monday to Friday

Newfoundland and Labrador

Canada Business Newfoundland and Labrador
Toll Free: 1-800-668-1010

St. John's
Telephone: 709-772-6022
Hours (Newfoundland Time): 8:30 a.m. to 5:00 p.m., Monday to Friday

Northwest Territories

Canada Business NWT
Toll Free: 1-800-661-0599

Yellowknife
Telephone: 876-873-7958 or 876-873-7960
Hours (Mountain Time): 8:00 a.m. to 4:00 p.m., Monday to Friday

Nova Scotia

Canada Business-Nova Scotia

Halifax
Telephone: 902-426-8604
Hours (Atlantic Time): 8:30 a.m. to 5:00 p.m., Monday to Friday

Nunavut

Canada Business-Nunavut

Iqaluit
Telephone: 867-975-7860
Hours (Eastern Time): 9:00 a.m. to 5:00 p.m., Monday to Friday

Rankin Inlet
Telephone (Central Time): 867-645-8450
Hours: 9:00 a.m. to 5:00 p.m., Monday to Friday

Cambridge Bay
Telephone (Mountain Time): 867-983-2095
Hours: 9:00 a.m. to 5:00 p.m., Monday to Friday

Ontario

Canada Business Ontario
Toll Free 1-888-745-8888
Business Info Line (a collaboration between ServiceOntario and Industry Canada)

Toronto
Hours (Eastern Time): 8:30 a.m. to 5:00 p.m., Monday to Friday

Prince Edward Island

Canada Business – PEI

Charlottetown
Telephone: 902-368-0771
Hours (Atlantic Time): 8:30 a.m. to 5:00 p.m., Monday to Friday

Quebec

Info Entrepreneurs

Montreal
Telephone: 514-496-4636
Hours (Eastern Time): 9:00 a.m. to 5:00 p.m., Monday to Friday.

Ressources Entreprises
Toll Free: 1-800-322-4636

Quebec City
Telephone: 418-649-6116

Saskatchewan

Business infosource
Toll Free: 1-800-667-4374

Saskatoon
Telephone: 306-956-2323 or
Hours (Central Time): 8:00 a.m. to 5:00 p.m., Monday to Friday

Yukon

Canada Business Yukon

Whitehorse
Telephone: 867-667-2000
Hours (Pacific Time): 8:30 a.m. to 5:00 p.m., Monday to Friday

Selling to Customers Located Outside of Canada

For information on the requirements for selling to customer in other countries, you can contact the foreign representative in Canada for more information.

Access online:
Foreign Representatives in Canada